Maya
Chen

Product Designer & Systems Thinker

I design digital products that feel effortless — bridging complex systems and human behaviour through rigorous craft and empathetic research.

7+
Years of experience
40+
Products shipped
12M+
Users impacted

Things I've
made matter

A curated set of projects spanning enterprise SaaS, consumer apps, design systems, and research-led product work.

SaaS Design System
Product Design 2024

Folia — Analytics Platform Redesign

Rebuilt a legacy analytics dashboard from the ground up — 40% increase in task completion, 0→1 design system adopted by 6 teams.

Mobile
iOS App 2024

Vessel — Personal Finance for Gen Z

Zero-to-one mobile app. 150k downloads in first 3 months. Featured on App Store's "Apps We Love."

E-commerce
E-commerce 2023

Arca — Luxury Goods Checkout

Checkout conversion redesign. +28% purchase rate, −40% abandonment.

Design System
Systems 2023

Mono — Enterprise Design System

A token-based design system for 200+ components, used across 8 product lines.

B2B SaaS
Product Design 2022

Relay — Team Comms Onboarding

Onboarding redesign that cut time-to-first-value from 4 days to 11 minutes.

AI ProductZero-to-One
AI / ML 2022

Aether — AI Writing Companion

Designed the interaction model for an AI writing product — from blank-page anxiety to confident first draft. Acquired by a major media company 18 months post-launch.

Designing at the
edge of clarity
and chaos

I'm Maya — a product designer based in San Francisco with 7+ years across early-stage startups and product-led growth companies. I've led design at Series A through Series C, working alongside PMs, engineers, and researchers to ship work that scales.

My practice lives at the intersection of systems thinking and empathetic craft. I believe great design is as much about what you remove as what you add — and that the best interfaces feel inevitable in hindsight.

[email protected]
Previously worked with
Stripe Linear Notion Vercel Figma
Product Strategy
Turning ambiguous problems into prioritised roadmaps with measurable impact.
UX Research
Mixed-methods research: interviews, usability testing, surveys, log analysis.
Interaction Design
High-fidelity prototyping in Figma and code. Motion with purpose.
Design Systems
Token-driven, component-based systems that scale across platforms and teams.
Tools & craft
Figma Protopie Framer Maze React Storybook Amplitude Notion

A process built
on evidence

Discover

Deep-dive into user research, business context, and technical constraints. No assumptions, only evidence.

Define

Synthesise insights into a clear problem statement. Align stakeholders before the first pixel is moved.

Design

Explore broadly, converge deliberately. High-fidelity prototypes that test like real products.

Deliver

Spec with precision. Stay close to engineering through build. Measure outcomes, not outputs.